Refund Policy
All our plans are one-time payments with no automatic subscriptions. Read our refund policy for details.
Payment Policy
All our plans are one-time payments. There are no automatic subscriptions or recurring charges. Once you complete your payment, you will have access to the features included in your chosen plan for the specified duration.
We do not store your payment information on our servers. All payments are processed through secure third-party payment processors.
Refund Eligibility
Eligible for Refund
- Technical issues preventing service use, unresolved by support within a reasonable timeframe
- Double payments or other billing errors
- System-related issues making the service unusable
Not Eligible
- Change of mind after purchase
- Dissatisfaction with service results or features
- User error or misunderstanding of capabilities
- Issues with your device, browser, or internet connection
How to Request a Refund
To request a refund for a system-related issue, please follow these steps:
Contact Support
Email us at support@imgupscaleai.com
Provide Details
Include your account information, order number, and a detailed description of the system issue
Attach Evidence
Include any relevant screenshots or error messages
Wait for Resolution
Allow our support team to attempt to resolve the issue
If our support team is unable to resolve the issue within a reasonable timeframe, we will process your refund request. Approved refunds will be processed back to your original payment method within 5-7 business days, depending on your payment provider.
Refund Processing
Once your refund is approved for a system-related issue, the following applies:
Processed to original payment method
5-7 business days processing time
Confirmation email upon processing
Access revoked upon approval
Frequently Asked Questions
Are there any automatic subscriptions?
No, all our plans are one-time payments. There are no automatic subscriptions or recurring charges.
Can I get a refund if I change my mind?
No, we do not offer refunds for change of mind. All sales are final unless there is a system-related issue that prevents you from using the service.
How long does it take to process a refund?
Once approved, refunds typically take 5-7 business days to process back to your original payment method. Processing times may vary depending on your bank or payment provider.
What constitutes a system-related issue?
A system-related issue is a problem with our service that prevents you from using it as intended, such as technical errors, server downtime, or other issues on our end. Issues related to your device, browser, or internet connection are not considered system-related issues.
Contact Us
If you have any questions about our refund policy or need assistance with a system-related issue, please contact us at:
Last updated: 2026-09-20
Try Our Service Today
All plans are one-time payments with no automatic subscriptions. Contact us if you encounter any system-related issues.